Investment of time and money into the product should be continuous.
Entrepreneurs tend to make a product ad focus their entire effort on marketing
it. Continuous innovation and changes in the product are important in driving growth.
Twitter
launched in 2006 and got a very good response at the outset itself. It got a
lot of early traction and coverage early on. However, going forward, it was
noticed that a lot of users were creating accounts and not logging in again
thereafter. Instead of going the regular route of sending promotional mails and
incentivising users to return, Twitter decided to analyse what may be going
wrong. They realized that if a user were to follow atleast 5-10 users initially
itself, the chances of the user returning were much higher. Twitter decided to
invest in it’s user experience and made tweaks in order to show it’s users the
true value of it, which stems from user interaction, and favorable results followed.
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